Store Policy
Refund Policy
All sales are final and non-refundable.
Out of Stock Products
In the event that an item is unavailable, we will issue a refund for the out-of-stock item.
Shipping Policy
Sniff Society ships orders at our discretion via USPS and UPS. You will receive a tracking number when your order is preparing for shipment.
Orders that are marked as delivered by the shipping carrier are considered complete. Sniff Society is not responsible for stolen or missing packages after the carrier conveys a delivered status. It is the buyerʼs responsibility to then work with their local post office or UPS location to identify the exact location of delivery.
In the event of a returned package due to undeliverable location, customer refusal or incorrect address, Sniff Society will send the customer an invoice for re-delivery. If this is not paid, a refund on the purchase will be made minus the original shipment fee.
Damaged Packages and Missing Items
In the event of a damaged package, within 5 days of delivery, please contact contact.sniffsociety@gmail.com. Include clear pictures of the packaging and the product, and a description of the extent of the damage. This is required for Sniff Society to file a shipping damage claim.
If you find that your order is missing an item or if you have received an incorrect item, you must notify us within 5 days of delivery by emailing us at contact.sniffsociety@gmail.com. When sending an email, please ensure that your order number is included. We will request photos of the inside and outside of package, and will compare scan weights with our shipping carriers to ensure accuracy.
Warranties and Guarantees
Sniff Society makes no warranties or guarantees of any kind, whether expressed or implied. It is the buyer's responsibility to ensure compatibility and safety in the created end product.
​Scent is very subjective. Although we provide detailed descriptions and fragrance notes to assist in your selection, the scent experience can vary based on personal preferences, skin chemistry, and environmental factors. As a result, we cannot guarantee that each fragrance will smell the same or exactly as described for every individual.